Reliable Konsise Support Services

08:00am – 16:30pm South African Time | Monday to Friday | Excluding South African national public holidays

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Professional Software Support When You Need It

Konsise provides structured software support services to ensure uninterrupted platform performance and fast incident resolution.

Our support team assists accounting firms, tax practitioners, and finance professionals and company secretaries with technical queries, incident reporting, and system-related issues during standard operating hours.

Support Services Hours:
08:00am – 16:30pm South African Time
Monday to Friday
Excluding South African national public holidays

We are committed to resolving incidents efficiently and maintaining the high service standards our clients expect.

Screenshot of Konsise support request form

Structured Incident Management & Resolution

How to submit incidents:

Incidents are to be submitted to the Company by a Contact via:

How to Report an Incident
In order to expedite the resolution of Incidents, the Company expects that Customer will make every attempt possible to provide information necessary to help the Company track, prioritise, reproduce, or investigate the Incident, such as: Customer name, organisation, and version of Software.

  1. Email: support@konsise.com
  2. Provide a complete description of the issue and expected results.
  3. If possible, the following additional information:
  • List steps to reproduce the issue and relevant data.
  • Provide any applicable log files, console output, .har file or screenshots
  • Provide exact wording of all issue‐related error messages.
  • Describe any special circumstances surrounding the discovery of the issue, e.g., first occurrence or occurrence after a specific event, Customer’s business impact of the problem, and suggested priority for resolution.
  • Identify Incident number (i.e. support ticket number) in any ongoing communications with the Company on an existing Incident.
Log a support request